Operations Dashboard

Real-time collections operations monitoring

Helix Mock Mode|Updated: just now

7 errors

148,750

Accounts Loaded Today

Last processed: 6:47 AM

22.5% connect

247,832

Outbound Calls Today

Target: 275,000

68% contained

587

AI-Handled Inbound

600 total | Avg wait: 8s

5.5%

$2840K

Recovered Today

MTD: $38.7M / $52M

Today's File Processing

View All

Spectrum_Daily_20260129.csv

12,450 accounts

6:47 AMComplete

Comcast_Collections_20260129.csv

8,234 accounts

6:45 AMComplete

ATT_Precollect_20260129.csv

4,208 accounts

6:42 AMComplete

Processing Time Saved

1 hour 43 minutes today (auto validation + scoring queue handoff)

Agent Status

Manage

342

Active Agents

267

On Call

Available

Break

Active Campaigns

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Campaign	Calls	Connected	Payments	Collected	Rate
Spectrum Q1 Soft Disconnect	78,500	17,660	1245	$248,700	7.0%
Comcast 60+ Days	62,000	11,780	892	$178,400	7.6%
Chronic Delinquent Retry	45,000	10,350	567	$113,400	5.5%
T-Mobile Early Out	38,200	8,596	445	$89,000	5.2%
Charter Pre-Legal	24,132	5,378	312	$93,600	5.8%

Today's Scoring Distribution

High Priority25,288

Medium Priority74,375

Low Priority (Auto)49,087

Voice Analytics Insights

Calls Analyzed Today

12,340 calls transcribed and scored

Compliance Flags

3 calls flagged for supervisor review

Top Objection Themes

Billing dispute • Insurance confusion • Promise-to-pay delay

Coaching Targets

Agent-014, Agent-072, Agent-121

Scoring Engine Execution Queue

Dial now (high priority)

20,736

Dial today (medium)

43,138

Auto cadence (low)

45,160

Suggested collector staffing

Competitive Scoring Watch (v1)

IntelliTech: external scoring feed + compliance/deceased/bankruptcy scrub dependency.
RingCentral: call-disposition + QA telemetry feeding campaign tuning windows.
TransUnion-type demographic models: alternative data scoring without hard-credit dependency.

Next: replace this watchlist with validated vendor benchmark metrics + cost/performance deltas.