AI Scoring

Machine learning account prioritization and scoring

Model v4.2 — updated Jan 15, 2026

87.3%

148,750

Accounts Scored Today

25,288

High Priority

Score 80-100 — Agent queue

74,375

Medium Priority

Score 40-79 — Dialer campaigns

49,087

Low Priority

Score 0-39 — Automated only

Blended

$645

Avg $/Agent/Day

Top band: $892

Scoring Confidence Distribution

Real-time

Confidence 95-100%50,298 (33.8%)

Confidence 85-94%86,741 (58.3%)

Confidence 70-84%7,140 (4.8%)

Confidence <70%4,571 (3%)

92.1% of scores are high-confidence (>85%)

4,571 accounts below 70% confidence flagged for manual review

Helix Scoring vs Intellitech

Helix winning

Precision

Helix: 87.3%Intellitech: 84.1%✓ Helix

Account Coverage

Helix: 100%Intellitech: 85%✓ Helix

F1 Score

Helix: 89.2%Intellitech: 86.4%✓ Helix

Payment Conversion

Helix: 5.5%Intellitech: 4.8%✓ Helix

Monthly Cost

Helix: $0Intellitech: $22,000✓ Helix

Scoring Latency

Helix: 1.2sIntellitech: 0.9s✓ Intellitech

Recommendation: Full deploy v4.2

v4.2 wins 5/6 metrics. Only tradeoff: +0.3s latency (acceptable).

Score Distribution

Score 0|40|80|100

Low (33.0%)

Medium (50.0%)

High (17.0%)

Helix AI

Model Drift Analysis

Updated 5 minutes ago

Feature Importance Shift Report — Model v4.2 (Jan 22-29, 2026)

Key Changes Detected:
• days_since_last_payment: Weight increased from 18% → 24% (+34%)
  → Indicates more recent payment behavior is becoming predictive
• balance_amount: Weight stable at 25% (no significant change)
• contact_attempts: Weight decreased from 12% → 9% (-25%)
  → Suggests diminishing returns on repeated contact attempts
• days_past_due: Weight shifted from 20% → 18% (-10%)

Root Cause Analysis:
The shift toward 'days_since_last_payment' correlates with a seasonal pattern observed in Q1 collections — customers who made holiday payments are more likely to continue. This is a valid signal, not model degradation.

Recommendation: No immediate retraining needed. Schedule review for Feb 15 to confirm pattern holds post-Q1 seasonal effects.

High Priority Queue — Top Accounts

Account	Customer	Client	Balance	DPD	Score	Reason
CAP-2026-45231	Johnson, Marcus	Capital One	$2,340	45	94	High balance, recent payment history
SYN-2026-78102	Williams, Sarah	Synchrony	$1,890	62	91	Recent partial payment received
MID-2026-33019	Chen, David	Midland Credit	$3,120	38	89	High balance, valid phone on file
CAP-2026-56781	Martinez, Ana	Capital One	$1,450	51	87	Consistent past payment pattern
UNI-2026-90234	Brown, Michael	Unifin Inc	$2,780	44	85	High balance, first placement